Refund Policy

If you are not satisfied with your purchase, you may return it for exchange or refund within 60 days of the original purchase date, subject to a return authorization from R Family Custom Products, LLC or Customer Support (see exceptions below). 

If the item you are returning is defective, upon inspection by R Family Custom Products, will issue a replacement or refund. Final disposition is the decision of R Family Custom Products, LLC. Please make sure all items that were included are complete with the defective product are returned, including all packaging materials, inserts, manuals and accessories. Please note that we cannot issue a replacement or refund without these items. 

If you are returning an item because you are not satisfied with the product style, color, functionality, or other product attributes, or you just changed your mind, you may return the item for a replacement or refund within 60 days of the original purchase date. Please remember that items must be in original packaging and in re-sale able condition. Items that have been used, have opened packaging, missing parts and manuals, or in a condition that would not be acceptable for resale will not be accepted. Shipping charges are not refundable including return shipping charges. 

In a rare circumstance where you may have received an item other than the one you ordered, please contact us so that we can immediately remedy the error. 

All returns require a Return Authorization (RA) number. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. Packages without RA numbers will be refused. If you refuse delivery of your order without our prior agreement, you will be billed “round trip” shipping charges, which will be deducted from any refund we agree to provide. All Return Authorizations expire 14 days after notification and will not be accepted after that. 

Return Procedures 

Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA number issued by customer service clearly on the outside of the shipping carton. Please ship your parcel back to, via prepaid label if eligible, or to R Family Custom Products, LLC. We suggest that you use UPS Ground Service (Insured). We do not accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.

Hello From The Owner

Why Buy From Us

What People Are Saying About Us

"A Real Auto Trunk Organizer!"

"Have a new car but I like to have windshield washer fluid, a funnel for same, a roll of paper towels, a window scraper in the winter, a car vacuum, a bottle of Rainx and several other small items in the car trunk for stops at gas stations on the highway, etc.
This came and I was able to get rid of my cardboard file box and use this with multiple dividers and it is very sturdy, looks a lot better and works much better for my needs. Could not be happier with my purchase."

- A Satisfied Customer

Click here to learn more about our Trunk Organizer

"Outstanding Insulated Bag"

"This is a well-made insulated bag. I use it to keep the cold groceries cool until I get home and refrigerate. It would also be a nice cooler for travel or picnics. The handles make it easy to tote and it is a generous size."

- Michael J.

Click here to learn more about our Insulated Grocery Bag


"Bought these as Christmas presents for my 2 best friends. They both were thrilled. Great quality. Would recommend them to anyone. Received them earlier than expected. Very pleased."

- A Happy Customer

Click here to learn more about our Trunk Organizer

"Terrific Value, Useful, Convenient!"

"Great Value, Great Price! I leave it in my passenger seat with just one compartment open and put my purse, prescriptions, small items I pick up on errands in it to keep everything in one place. I'm really enjoying it. Heavy duty and I know I will also use it for beachy things!"

- SassySunshine

Click here to learn more about our Insulated Grocery Bag

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